1. Scope
This Refund & Cancellation Policy applies to ClawControl paid subscriptions. We currently offer a Starter monthly subscription listed on our pricing page, with a 3-day free trial before the first paid billing cycle begins. We do not offer one-time purchase options.
2. Merchant of Record
Paddle acts as Merchant of Record and authorized reseller for purchases made through our checkout. Paddle processes payment, invoicing, and approved refunds through its buyer support and payment systems.
3. Refund Window: 14 Days
You can cancel your order and request a refund within 14 days from the day after completion of the transaction.
For subscription services, this cancellation right applies following the initial subscription and not upon each automatic renewal.
4. Subscriptions and Cancellation
Starter begins with a 3-day free trial. If you cancel before the trial ends, you will not be charged. After the trial, subscriptions are billed monthly and renew automatically until canceled. You may cancel anytime from the app at Settings > Billing > Cancel subscription, from your account billing settings, or via Paddle support at paddle.net.
To avoid the next renewal charge, submit cancellation at least 48 hours before the end of the current trial or billing period. Cancellation takes effect at the next payment date, and you keep access until the end of the current trial or billing period.
There are no refunds on unused subscription periods.
5. How to Request a Refund
You may request a refund using any of the following channels:
- In-app at Settings > Billing > Cancel subscription.
- Paddle buyer support at paddle.net.
- Our support team at support@clawcontrol.dev.
Billing and refund handling is processed by Paddle as Merchant of Record.
Include your purchase email, order number, plan name, purchase date, and reason for the request so we can process it faster.
6. Refund Method and Processing Time
Where a refund is due, reimbursement is made using the same payment method used for the original transaction. Refunds are issued without undue delay and no later than 14 days after your cancellation request is received.
7. Governing Terms
This page summarizes our subscription cancellation and refund process. Paddle's Invoiced Consumer Terms apply to payment and refund processing, including refund eligibility and timing. You can review the full terms at paddle.com/legal/invoiced-consumer-terms.
8. Changes and Contact
We may update this policy from time to time. Material updates are reflected by changing the "Last updated" date above.
For contract terms, visit our Terms of Service. For data handling, review our Privacy Policy.
